Kwaray Subscription Cancellation Policy
At Kwaray, we value our community and strive to provide a seamless and enriching experience for all our subscribers. We understand that circumstances may change and you may need to cancel your subscription.
This policy outlines the conditions under which you can cancel your subscription and the process to do so.
Monthly Subscription Cancellation
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Cancellation at Any Time: A monthly subscription can be canceled at any time after the first payment. Please note that canceling a monthly subscription will stop future payments, but the current month's subscription fee will not be refunded. Please also note that once subscribed, your account will be on monthly auto-renewal until you cancel the monthly subscription plan.
Annual Subscription Cancellation
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Cancellation Within 24 Hours: If a mistake was made during the signup process, an annual subscription can be canceled within 24 hours of signup for a full refund. An email must be sent within the first 24 hours or a full refund will not be issued.
- Cancellation at Any Time: An annual subscription can be canceled at any time after the first payment. Please note that canceling an annual subscription will stop future payments, but the current year's subscription fee will not be refunded. Please also note that once subscribed, your account will be on annual auto-renewal until you cancel the annual subscription plan.
Cancellation Process
- Contact Support: Send an email to our support team at support@kwaray.org with the subject line "Subscription Cancellation".
- Include Details: Provide the following details in your cancellation request:
- Full Name
- Email Address used for signup
- Date and Time of Signup
- Reason for Cancellation (if applicable)